Refund / Return Policy
Because our products are custom-made and printed on-demand specifically for you, our return policy differs from traditional online stores. Please read the conditions below carefully before placing your order.
1. Custom-Made / Made-to-Order Products
In accordance with EU consumer protection laws regarding goods made to the consumer’s specifications or clearly personalized, **we do not accept returns or exchanges if you change your mind, ordered the wrong size, or selected the wrong design.**
Please double-check your order details, poster sizes (e.g., A3, A4), and shipping address before completing your purchase.
2. Damaged, Defective, or Wrong Items
Your satisfaction is our top priority. If your item arrives damaged during transit (e.g., a creased poster) or has a manufacturing defect (e.g., a misprint on the product), we will gladly arrange a **free replacement** or a full refund.
**How to claim a replacement or refund:**
1. Contact us within 14 days of receiving your package at ** support@theretrobureau.co.uk]**.
2. Include your **Order Number** and clear **photo evidence** showing the defect or damage, as well as the packaging if it was damaged during transit.
Once we verify the issue, we will submit a reprint request to our production partner immediately. There is no need to mail the damaged item back to us.
3. Lost Packages
If your tracking information shows that your package is lost or if it hasn't arrived within 5 business days after the estimated delivery date, please contact us. We will investigate the issue with the carrier and arrange a replacement if necessary.
